Understand our policies regarding refunds, project cancellations, and retainer fees before initiating a project.
At Netex Labs, we strive to deliver high-quality digital products. A full refund will be issued only if the client requests cancellation in writing before any custom strategy, code scaffolding, or design work has commenced. Once the initial project brief is approved and work begins, the project cannot be fully refunded as resources and engineering hours are already allocated.
Most of our development projects are broken down into milestones. The initial deposit is non-refundable once the discovery phase or wireframing has started. Subsequent milestone payments are non-refundable once the corresponding development phase has been initiated or delivered.
Fees paid for digital advertising management (Google Ads, Meta Ads) and campaign setups are strictly non-refundable. Once a strategy audit has been conducted or campaign creation has been initiated within the ad platforms, the retainer fee is considered fully earned.
Any costs incurred for third-party services such as domain registrations, SSL certificates, premium plugin licenses, or cloud hosting setups are strictly non-refundable under any circumstances. These are external costs that cannot be reversed or returned.
If a project stalls or is delayed for more than 30 days due to a lack of feedback, missing content, or non-responsiveness from the client, Netex Labs reserves the right to terminate the project. In such cases, no refunds will be issued for work already completed or time reserved.
If you need to request a cancellation or discuss a refund prior to project commencement, please reach out to us immediately through our official contact channels.